Pivoteer #2 – MHVFCU

To see the episode, follow either Facebook https://www.facebook.com/OpenHubProject/videos/590253788538412/
or watch in on YouTube: https://youtu.be/fbNXST5mNKA

On Friday, May 29, 2020, OpenHub livestreamed its second episode of its webisode series Pivoteers & Pioneers: Tech Enabled Recovery in the Age of Social Distancing. OpenHub believes that local businesses sharing stories about how technology helped them adapt during the shutdown will support the recovery of our local economy.

This episode of Pivoteers & Pioneers featured a truly local, regional financial institution, Mid-Hudson Valley Federal Credit Union, MHV. Representing MHV on the webisode was Michael Mattone, Vice President of Community Impact and Robert Mills, Chief Information Officer.

MHV was an early adopter of tech, installing Personal Tellers as early as 2011. However, our exploratory storytelling unearthed an unexpected component that made their tech pivots really succeed.

While it is true that MHV’s investment in tech helped create stability and allowed them to continue serving their members without interruption. What made MHV really pull through was tech coupled with the leadership style of CEO Wayne Winkler.

Winkler encourages transparency and communication that keeps everyone involved and contributing. “He encourages ‘360 degree thinking’ and one of his favorite expressions is, ‘thinking on the balls of your feet, instead of your heels,’” said Michael Mattone. Mattone attributed the success of their pivots because leadership at MHV values the intelligence and contribution of its employees. Is your business combining tech with open leadership?

Where to start with tech for your business?

As witnessed during the shutdown, the use of technology has been an integral part of everyone’s pivot. Most businesses are realizing that tech-driven solutions will be part of their successful economic recovery and future growth. But where to start?

  • Which tech is right for your business?
  • Which form will it take?
  • Who is a trustworthy source for information and resources?
  • Where to get retrained?How to choose? An existing platform?
  • Purchasing Software? Investing in Hardware? Retraining staff?
  • All of the above?

Take a listen to the episode.

Please leave a comment and let us
know what you think!

Please join us for our next episode with Pivoteer #3: MonitorMe.
Friday, June 12, 2020 at 3:00 pm

This series is OpenHub’s exploration to discover Pivoteers for the HVTechFest in October 2020. We are proud to investigate and showcase the heroic businesses who were able to pivot and adapt to the new ‘abnormal’ during the shutdown.

OpenHub is happy to produce Pivoteers and Pioneers as our way of contributing to the recovery of Orange County and the entire Hudson Valley.

The Orange County Office of Economic Development supported two first webisode Pivoteers & Pioneers.